Anonymous
map-marker North Royalton, Ohio

Billing

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I have no problems with the company and/or service. I mistakenly used the unhappy emoji in my previous reply. Thank you for your concern.
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atif a Raz
map-marker Karachi, Sindh

Some is using New Cingular Wireless Pcs, LLC for black mailing people globally in social site

Some is using New Cingular Wireless Pcs, LLC for black mailing people globally in social site
Some is using New Cingular Wireless Pcs, LLC to blackmailing people in social networking site and others dating site his/her Number is +1 (50*) 286-**** should report this and find this thanks you
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Preferred solution: block and find fake people who using your services in criminal work

Anonymous
map-marker Hurst, Texas

Check your cell phone numbers to see if anyone else is using them

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Someone has been using one of our cell phone number we have had for 20 years! How do we go about removing preventing this person from using our number.

We have been getting calls for this person and now texts. This person has our number listed with AT&T(not the company we get wireless through) yet AT&T will not do anything about it.

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4 comments
Guest

I have the same issue, someone living 10-12 miles from me has been using my cell number which I’ve had 25 years. I’m getting dr appt texts and their name shows in search database with mine as owner of my number.

AT&T says they can’t do anything except cancel my number and give me a new one. But I use it for business and can’t transfer to a new number without losses.

Nilsa Cvx
reply icon Replying to comment of Guest-2302275

Someone has just did the same thing to me I call and cancel the service since last year , and now they’re trying to say I didn’t , I do not have their service at all. Getting in touch with Attorney general and the BBB

Guest

The same issue brought me to this website. I have credit monitoring and it shows a person living 50 miles from me using the number that I've had for over 15 years.

Yvonne Qfs

I am having the same issue! Today, my credit monitoring service found my number was being associated with other websites that I don’t use.

I am going to review all my calls listed on my Verizon account. Cingular Wireless (AT&T) wouldn’t even check into the name the person is using!

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Phillip M Acc
map-marker Palestine, Texas

Great service

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I need another sims card mine is torn.Phillip McClure 682-225-****
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Reason of review:
Exactly as described/ advertised
Anonymous

Can i please have my account number

need account number for personal
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Loss:
$200
Reason of review:
need account information

Preferred solution: needing my account #

joseph t Brb
map-marker Pittston, Pennsylvania

Scam texts

i keep getting spam texts from 1 of your customers. every day the person texts me saying i won some crap i have told this person stop texting me. they wont stop. can you contact this scam idiot to stop annoying me. im on the do not call list. i was told to contact his wireless carrier .
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Loss:
$11
Reason of review:
customer keeps textig me

Preferred solution: stop him texting my number

Satia s
map-marker Houston, Texas

My phone

I'm trying to activate my device
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Reason of review:
Activation

Preferred solution: My phone

1 comment
Guest

Me to it bill ***

Jenna J Wrf
map-marker Morgan Hill, California

I set the puk button!! LOCKED OUT OF MY PHONE

I didn't know when I set the SIM card lock I would no longer be able to get into my phone! I am now locked outfits asking me for a 8 digit code. I never set one! HELP!!
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Nellie Qop

I haven't had phone service for 6 weeks because of signal issues.

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Updated by user Jun 10, 2019

Hi. I tried to change to T-MOBILE today and I don't have any sim card.

Can you send me 2. Phone and tablet. I want to go back to T-MOBILE because I don't have good signal in Indio. No signal for relay.

I am trying to get the TTY on all cell phones.

There is no reason for seniors and disabled people to have to pay 499.00 for a phone that has a TTY and Apple Verizon SIGNAL. I will continue to file complaint against Apple.

Updated by user Jun 10, 2019

I am working on issues. T-MOBILE is only one helping.

I am going to town today and have T-MOBILE signal put back on my phone and tablet. I still don't have signal for Relay service. I have contacted local news paper. I have a friend at Desert Sun news and will contact THEM.

Verizon only wanted to sell me an Apple phone. Looks like Apple and Verizon are the only ones with phone TTY built in phone. Cingular has Apple phone with TTY capability but only AT&T. I have perfect equipment and only need better signal.

I won't buy another phone. I just bought one and it was wondering perfect with my TTY. Thank you for your concern and let's keep working so people have the signal for service. I have worked with Larry at Unitrac for years.

I have 3 compact TTY, 4 Land models. I don't want a Land phone.

I haven't had land phone sense 1902 when I got my Compact TTY. Nellie.

Original review May 11, 2019
About 6 weeks ago I lost my Cell phone signal. I can't make a call. I can't even call 911. I have been to Target, AT&T and no Help. My phone is Consumer Cingular. I was at Target and we put an AT&T sim card in phone. No signal there either. It's not the phone because I had signal at a Mission.
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Reason of review:
Bad quality
1 comment
Guest

Wow would have thought you would have lost service 20 years ago when Cingular ceased to exist, guess you should be happy you have had to pay in 20 years, oh well take the money you saved and get a new phone

Anonymous
map-marker Kirksville, Missouri

Calls and Text

Who ever has the number 660-235-**** should have it taken away. They are using it for telemarketing and keep calling people that don't want to be bothered. I am thinking about reporting it to Attorney General in Missouri. They contact me several times everyday with text and calls. If they want to pay my phone bills and Doctor bills they can have the damn phone. I am disabled and fed up with calls coming from them,. I wish I knew where they were so I could have it taken care of since the company thinks they have a right to disturb people with this nonsense and cause the stress. I AM FED UP WITH IT SO DO SOMETHING!
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1 comment
Guest

You should call Cingular Wireless and complain....oh wait they haven’t been around for 20+ years...maybe just maybe it’s scammer using that number and that’s not really their number after all, I mean it’s happening all around the country right now - perhaps you should put your head back in the sand and continue to think it’s 1980 still

Resolved
Makaela Qzv

Resolved: Help please is important .

Updated by user May 18, 2018

Resolved

Original review May 18, 2018
I have someone that is calling me from your service provider leaving me a threat. I have the number saved, if you could please help me .. call me at 347-707-****. I got the provider information from Google. Please call me
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2 comments
Guest

Cingular wireless doesn’t exist anymore.....been about ten plus years, so not sure why you posted a review about them but Cleary it can not be for them, not sure who thought you were reviewing but it can’t be for them, so who was it for? Hmm hmm hmm hmm? Really?

Makaela Qzv
reply icon Replying to comment of Guest-1483891

Thank you. Now I know

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Chanson Fhv

Cant received incoming calls

I can call out but not recieved any calls in
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Reason of review:
Poor customer service
Anonymous
map-marker Ashland, Mississippi

Would not transfer my number from an inactive acct to an active account

I had a line on an account with my friend. She canceled her service plan. My dad had two lines so I ask Customer Service to change one of his lines to my number. She said they had to activate the number under my friends name and do a credit check on her. My friend told her that I could have the number and she no longer wanted service with them. Since my dad has their service and the number is no longer active, why does AT&T not want my business. Hello Verizon You may have just got two new customers.
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kayla m Tir
map-marker Nashville, Tennessee

Bad customer service

I got a new blackberry less thena month ago.From day one it started turning itself off and you would have to take the battery out just get it to turn it back on. It would do this two or three times a day.And they first said it was a software problem spent three hours ont he phone with blackberry and it still does the same thing. They send out a new blackberry and it does the same thing. This really *** me off. Dont see why they cant fix or atleast give me a different i mean i just signed a new two year contract with them.
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Justin P Lmk
map-marker Wichita, Kansas

Cingular charged for a free service

I was an original ATT Wireless customer, before they were bought out by Cingular, for over 5 years. When they were bought out we were contacted to change over to Cingular plans and phones on all 3 of our lines of service. We did without hesitation because of our high degree of satisfaction with ATT Wireless. While picking out phones and plans I made sure to get confirmation of unlimited mobile-to-mobile minutes on all 3 phones. I was assured by the two agents that I had to speak to during that phone call. Upon getting my first bill from Cingular I find $1,300 in overage charges on my bill. Because I had detailed billing I was able to see that the charges were because I was over my minutes only because they were deducting from my anytime minutes, the calls placed to my other two lines of service. These lines were on the same plan, same company, and same city of usage. They should have been covered under my unlimited mobile-to-mobile. They weren't. I called and spoke with the same agent that setup the service and she assured me it would be taken care of. She told me not to pay the bill because they would send out a new one. I went ahead and paid the bill minus the usage charges that were supposed to be taken care of. A week later we got a call from Cingular Wireless saying we had to upgrade our plans and phones to Cingular since ATT Wireless had been bought out. We thought we already had done this but I guess not. We again switched to new plans and new phones free of charge because up to this point minus the overage charge issue we were satisfied with ATT Wireless. With the issue of overage charges so recent I made sure to again get confirmation of unlimited mobile-to-mobile options on all 3 of our lines of service. We were assured by the agent and his supervisor of this feature. Upon receiving our first bill from Cingular we again have over $2,000 worth of overage charges on our bill. I once again call customer service and this time I am told that we do not have that option because our plan is not $59.99 or higher. We only had a $39.99 plan because most of our minutes used fall under the mobile-to-mobile option so the need for more anytime minutes isn't necessary. The agent I spoke to agreed to forgive the overage charges and said that he can add the option of unlimited mobile-to-mobile for only $10 per month per line. I agree and he adds it. The next month we get our bill with another $2,000 worth of overage charges for the same reason. I call and speak with a supervisor who tells me that I don't have mobile-to-mobile and that there is no $10 per month option for the service. At this point I am pretty upset but I maintain my composure. I ask if they will just take the charges away if we upgrade to a higher priced plan with mobile-to-mobile. He says that he cannot do that since I am showing a pattern of getting my overage charges refunded. I explain, again, that it is because of his agents telling me that I have mobile-to-mobile minutes and I don't. He explains that I owe the money and asks if there is anything ELSE he can help me with. I told him to cancel the 3 lines and send me a bill for the cancellation fees. He tells me that I cannot cancel without a 45 day written notice. I tell him to cancel it anyway because his company failed to uphold it's end of the contract, so was I. 3 days later I get a call from a collection agency in Kansas City, MO and speak with an agent by the name of Ryan. Ryan tells me that I owe $4,500 for a debt with Cingular. After arguing with him that I haven't even received a bill from Cingular yet, he says that he can settle the debt for only $1,200 if I pay right then and there. I tell him that I am at work and do not have my credit card on me to settle the debt, and that he could call me back later on that evening to settle the debt. ($1,200 was a bargain compared to what I would have had to pay with Cingular) Later that evening I get a call and make a payment to Ryan to settle the debt. The next day another agent from the collection agency calls me and says that I now owe $3,100. After a conversation with him and his supervisor, they end up ending on a final figure of $1,500 to settle the debt because I didn't pay Ryan when he called me the first time, so that deal was null and void. I called Cingular at this point and was told they couldn't access the account because it had been turned over to collections for payment. I went 3 supervisor levels above the agents head with ZERO success. I finally had to pay the $1,500 to collections because I was in the process of buying a house and didn't need a collections debt on my credit. 3 months later I get a bill from Cingular for $350 in charges. When I call them they explain that it is because one of the lines of service was subscribed to a service and the charges were for that service. (when the tv tells you to text 54 54 54 to a number and you do, it subscribes you to it apparently) I asked how they could keep me subscribed to this service if I didn't even have an account with them. The charges were quickly erased. I NOW have a ZERO balance with Cingular. The kicker? A week after this I get a call from a Cingular sales person asking if I would like to hear about plans that I am pre-qualified for. I think they can still hear me laughing at their call center in India. We have now been with Verizon Wireless for 4 years with ZERO problems, and TOTAL satisfaction.
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Loss:
$6
3 comments
Guest

Thanks for the nice comment Ted. I, too, have worked in a call center for a communications company.

I do feel sorry that you have to work for such a :wonderful" company and support their horrible business practices. I know you feel as if I have personally attacked you and your employer, but the facts speak for themselves. I have not embellished on anything, so how can I "be and ***" as you have so eloquently put it? Also, if your english skills are any indication, your customers should feel secure with you handling their billing issues.

No wonder I went through what I did, the companies representatives can't even use proper english. If I hadn't "listens" to the reps from Cingular and their collection agency, how would I be able to recount the phone calls to and from them so well?

Guest

you are and *** sir, I work for cingular/AT&T and have to deal with retards like you every day, learn to listens when others speak

Guest

I am another dissatisfied cingular user imprisoned by my lousy contract. I have a 149.00 plan, and for whatever reason I am always paying between 350 and 400 dollars per month.

How can they charge you for overages when they have 48 hours of lag time in tracking the minutes used?

I hope they go out of business. They are fraudulent and besides that their phone service stinks.

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Anonymous
map-marker Detroit, Michigan

Americredit scammed me

I ttok a loan out for a vehicle the man is no where to be foung my dowm paymet was not listed and they list 11447.00 on my credit report with the interest my loan was 21837.00. $8000 was interest alone when I asked for a payoff another 8000.00 who do you think the credit bureau listen to the people NO they listen to these people that have scam us. MY advice is to contact all credit reporting agency. Google all the complaints and get a lawyer I will stand by you. Class action suit Americredit, request all document they posses/ fax it and hard copy blank out your ss number accept last four if people stick together and help each other the world would be a better place.One person cannot do it everyone needs to put embarrassment or whatever and help each other. Americredit is a scam I lived off, IT still wrong on the credit report. Then report them to your Attorney General Office in your state and Texas "the crime theft by conversion" Then report it to the FTC. Sally Whatsupdoe413@***.com
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