Not resolved

February 26, 2008

Cingular, AT&T 1334 E. 79Th Street

Chicago, IL 60619

Dear Go Phone Customer Service Rep:

This letter is to complain about service I received from your customer service representatives.

I called your customer service several times in December 2007, January 2008, and February 2008.

To find out how to deal with a problem I’ve had with my night time and weekend minutes and my money being deleted before my plan recharged during the beginning of those months. Your customer service reps, first told me that I did not have any night time and weekend minutes and that the reason $7.00 was deleted from my account when the number I called according to them was not a AT&T wireless cell phone customer which is far from the truth my cousin who not only is an AT&T wireless cell phone customer the tower sits on her property.

I had also been on hold for several minutes, before I was transferred to several customer service workers who came on the line. I had to explain my problem to each representative several times because they did not seem to be listening and therefore asked me the same questions repeatedly.

And again someone put me on hold for several minutes, and then returned to say no-one could not me. And that I should just go ahead and make a payment right then, without explaining how and why my minutes and monies from my account where depleted down to zero.

To say the least I am quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed.

Because I do not want to spend any more time on this problem, I am continuing to filing this report so that other AT&T wireless cell phone customers who may experience what I experienced, (and I have spoken with several) may receive the respect as paying customers that I never received from your company.

And I immediately, I expect a full refund. I will be informing my friends and family about this experience.


Renita L Crable

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