Cingular Wireless - Would not transfer my number from an inactive acct to an active account

Ashland, Mississippi 0 comments

I had a line on an account with my friend.She canceled her service plan.

My dad had two lines so I ask Customer Service to change one of his lines to my number. She said they had to activate the number under my friends name and do a credit check on her.

My friend told her that I could have the number and she no longer wanted service with them.Since my dad has their service and the number is no longer active, why does AT&T not want my business.

Hello Verizon You may have just got two new customers.

Cingular Wireless - Bad customer service

Nashville, Tennessee 0 comments
Not resolved

I got a new blackberry less thena month ago.From day one it started turning itself off and you would have to take the battery out just get it to turn it back on.It would do this two or three times a day.And they first said it was a software problem spent three hours ont he phone with blackberry and it still does the same thing.

They send out a new blackberry and it does the same thing.

This really *** me off.Dont see why they cant fix or atleast give me a different i mean i just signed a new two year contract with them.

Review about: Blackberry.

Cingular Wireless - Cingular charged for a free service

Wichita, Kansas 3 comments
Not resolved

I was an original ATT Wireless customer, before they were bought out by Cingular, for over 5 years.When they were bought out we were contacted to change over to Cingular plans and phones on all 3 of our lines of service.

We did without hesitation because of our high degree of satisfaction with ATT Wireless. While picking out phones and plans I made sure to get confirmation of unlimited mobile-to-mobile minutes on all 3 phones. I was assured by the two agents that I had to speak to during that phone call. Upon getting my first bill from Cingular I find $1,300 in overage charges on my bill.

Because I had detailed billing I was able to see that the charges were because I was over my minutes only because they were deducting from my anytime minutes, the calls placed to my other two lines of service. These lines were on the same plan, same company, and same city of usage. They should have been covered under my unlimited mobile-to-mobile. They weren't.

I called and spoke with the same agent that setup the service and she assured me it would be taken care of. She told me not to pay the bill because they would send out a new one. I went ahead and paid the bill minus the usage charges that were supposed to be taken care of. A week later we got a call from Cingular Wireless saying we had to upgrade our plans and phones to Cingular since ATT Wireless had been bought out.

We thought we already had done this but I guess not. We again switched to new plans and new phones free of charge because up to this point minus the overage charge issue we were satisfied with ATT Wireless. With the issue of overage charges so recent I made sure to again get confirmation of unlimited mobile-to-mobile options on all 3 of our lines of service. We were assured by the agent and his supervisor of this feature.

Upon receiving our first bill from Cingular we again have over $2,000 worth of overage charges on our bill. I once again call customer service and this time I am told that we do not have that option because our plan is not $59.99 or higher. We only had a $39.99 plan because most of our minutes used fall under the mobile-to-mobile option so the need for more anytime minutes isn't necessary. The agent I spoke to agreed to forgive the overage charges and said that he can add the option of unlimited mobile-to-mobile for only $10 per month per line.

I agree and he adds it. The next month we get our bill with another $2,000 worth of overage charges for the same reason. I call and speak with a supervisor who tells me that I don't have mobile-to-mobile and that there is no $10 per month option for the service. At this point I am pretty upset but I maintain my composure.

I ask if they will just take the charges away if we upgrade to a higher priced plan with mobile-to-mobile. He says that he cannot do that since I am showing a pattern of getting my overage charges refunded. I explain, again, that it is because of his agents telling me that I have mobile-to-mobile minutes and I don't. He explains that I owe the money and asks if there is anything ELSE he can help me with.

I told him to cancel the 3 lines and send me a bill for the cancellation fees. He tells me that I cannot cancel without a 45 day written notice. I tell him to cancel it anyway because his company failed to uphold it's end of the contract, so was I. 3 days later I get a call from a collection agency in Kansas City, MO and speak with an agent by the name of Ryan.

Ryan tells me that I owe $4,500 for a debt with Cingular. After arguing with him that I haven't even received a bill from Cingular yet, he says that he can settle the debt for only $1,200 if I pay right then and there. I tell him that I am at work and do not have my credit card on me to settle the debt, and that he could call me back later on that evening to settle the debt. ($1,200 was a bargain compared to what I would have had to pay with Cingular) Later that evening I get a call and make a payment to Ryan to settle the debt.

The next day another agent from the collection agency calls me and says that I now owe $3,100. After a conversation with him and his supervisor, they end up ending on a final figure of $1,500 to settle the debt because I didn't pay Ryan when he called me the first time, so that deal was null and void. I called Cingular at this point and was told they couldn't access the account because it had been turned over to collections for payment. I went 3 supervisor levels above the agents head with ZERO success.

I finally had to pay the $1,500 to collections because I was in the process of buying a house and didn't need a collections debt on my credit. 3 months later I get a bill from Cingular for $350 in charges. When I call them they explain that it is because one of the lines of service was subscribed to a service and the charges were for that service. (when the tv tells you to text 54 54 54 to a number and you do, it subscribes you to it apparently) I asked how they could keep me subscribed to this service if I didn't even have an account with them.

The charges were quickly erased. I NOW have a ZERO balance with Cingular. The kicker? A week after this I get a call from a Cingular sales person asking if I would like to hear about plans that I am pre-qualified for.

I think they can still hear me laughing at their call center in India.

We have now been with Verizon Wireless for 4 years with ZERO problems, and TOTAL satisfaction.

Review about: Cellphone Service.

Comments

Anonymous
#51641

Thanks for the nice comment Ted.I, too, have worked in a call center for a communications company.

I do feel sorry that you have to work for such a :wonderful" company and support their horrible business practices. I know you feel as if I have personally attacked you and your employer, but the facts speak for themselves. I have not embellished on anything, so how can I "be and ***" as you have so eloquently put it? Also, if your english skills are any indication, your customers should feel secure with you handling their billing issues.

No wonder I went through what I did, the companies representatives can't even use proper english.If I hadn't "listens" to the reps from Cingular and their collection agency, how would I be able to recount the phone calls to and from them so well?

Anonymous
#38564

you are and *** sir, I work for cingular/AT&T and have to deal with retards like you every day, learn to listens when others speak

Anonymous
Fort Hall, Idaho, United States #25561

I am another dissatisfied cingular user imprisoned by my lousy contract.I have a 149.00 plan, and for whatever reason I am always paying between 350 and 400 dollars per month.

How can they charge you for overages when they have 48 hours of lag time in tracking the minutes used?

I hope they go out of business.They are fraudulent and besides that their phone service stinks.

Cingular Wireless - Americredit scammed me

Detroit, Michigan 0 comments

I ttok a loan out for a vehicle the man is no where to be foung my dowm paymet was not listed and they list 11447.00 on my credit report with the interest my loan was 21837.00. $8000 was interest alone when I asked for a payoff another 8000.00 who do you think the credit bureau listen to the people NO they listen to these people that have scam us. MY advice is to contact all credit reporting agency. Google all the complaints and get a lawyer I will stand by you.

Class action suit Americredit, request all document they posses/ fax it and hard copy blank out your ss number accept last four if people stick together and help each other the world would be a better place.One person cannot do it everyone needs to put embarrassment or whatever and help each other. Americredit is a scam I lived off, IT still wrong on the credit report. Then report them to your Attorney General Office in your state and Texas "the crime theft by conversion" Then report it to the FTC.

Sally

Whatsupdoe413@yahoo.com

Cingular Wireless - Cingular totally SUCKS at everything

New York, New York 1 comment
Not resolved

So my friend purchases an Iphone and decides to pass down his older motorola razr v3. We have tmobile so obviously we need an unlock subsidy code to be able to use a cingular phone. So i call up tmobile and they VERY nicely tell me to call cingular. Now i already know this is going to irritate me because of previous experiences with cingular (i switched from to tmobile).

I give them a ring and they tell me to call motorola, the maker of the phone. So i call motorola who then tell me to call cingular. I get hung up on 2x during the menu for cingular. 3rd time is a charm as i get thru to have a complete *** tell me that they can unlock it. so she makes a case number and says ready in a few days.

Later I get an email stating i need to fax a ton of info inculding proof of purchase! Obviously i do not have this, as the phone was given to me. So i call YET AGAIN. This time they say that the last service rep was incorrect, that they can do it without proof, so she files YET another case number..gives me a 4 day window. So today i get an email requiring proof of purchase again!!!!

So by now im very angry. I call back AGAIN. The rep tells me to call motorola AGAIN. So i call motorola yet again and they tell me that there is absolutely no way that they have any codes. So i call cingular and tell them if they are going to just file another case number i want a supervisor.

So after about 12 million calls and a 20 minute wait, the supervisor comes onto the phone and simply says "have your friend call in, his account IS proof of purchase"

wergqjeroqghiqw[ot

Are you kidding me??? no one else knew that??

Screw cingular. I will NEVER EVER go back to their service.

Review about: V3 Razr.

Comments

Anonymous
#854528

I had Cingular Cellular for almost a year.I had multiple problems with customer service, including having to wait on the line sometimes 30 minutes or more when I had a 300 min plan.

They were sometimes pleasant when they did answer and sometimes not. I, too, experienced one agent telling me one thing and another telling me something else.

But the WORST thing was my bill!! I am on a very limited, fixed income, and I kept track of minutes used and tried to use texting as much as possible (even though it was extremely tedius on the Doro).

I even had the alert set up so I would know if I was coming close to going over my limit.I never came close to going over my limit, yet EVERY MONTH my $30 bill became a $50 or $60 bill!!

I finally reported them to the BBB after they took $120 out of my bank account (I NEVER gave them permission to use auto pay) and canceled my account) NEVER AGAIN...I happily use Boost Mobile now.

Cingular Wireless - Dissatisfied with Cell Phone Minutes and Money being ripped off

Pittsburgh, Pennsylvania 0 comments
Not resolved

February 26, 2008

Cingular, AT&T 1334 E. 79Th Street

Chicago, IL 60619

Dear Go Phone Customer Service Rep:

This letter is to complain about service I received from your customer service representatives.

I called your customer service several times in December 2007, January 2008, and February 2008.

To find out how to deal with a problem I’ve had with my night time and weekend minutes and my money being deleted before my plan recharged during the beginning of those months. Your customer service reps, first told me that I did not have any night time and weekend minutes and that the reason $7.00 was deleted from my account when the number I called according to them was not a AT&T wireless cell phone customer which is far from the truth my cousin who not only is an AT&T wireless cell phone customer the tower sits on her property.

I had also been on hold for several minutes, before I was transferred to several customer service workers who came on the line. I had to explain my problem to each representative several times because they did not seem to be listening and therefore asked me the same questions repeatedly.

And again someone put me on hold for several minutes, and then returned to say no-one could not me. And that I should just go ahead and make a payment right then, without explaining how and why my minutes and monies from my account where depleted down to zero.

To say the least I am quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed.

Because I do not want to spend any more time on this problem, I am continuing to filing this report so that other AT&T wireless cell phone customers who may experience what I experienced, (and I have spoken with several) may receive the respect as paying customers that I never received from your company.

And I immediately, I expect a full refund. I will be informing my friends and family about this experience.

Sincerely,

Renita L Crable

Review about: Att Gophone.

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